Who We Are
Continual Process Improvement
People and processes working together.
Our #1 goal is to make you a happy customer!
Getting your order delivered on time accurately is the best way we can earn your loyalty.
There are multiple touch points when creating custom merchandise; which can open the door to errors. We double check and triple check ourselves and each other to reduce the chance of errors. We continually fine tune our internal processes and work collaboratively for the singular purpose to become your go-to company for custom printed and embroidered apparel and accessories.
Each and every order is carefully reviewed by our customer service team. Before we move forward, we double check pricing, inventory availability, trademark issues and review special requests you have mentioned during checkout. If we have questions or concerns we will contact you via email and phone calls to to resolve any issues before moving forward.
All new orders are assigned to an Expert Production Artist. Our team of experts have special skill sets to create the unique production files that we use for embellishment. Each method of embellishment requires specialized output of the artwork files. Our proof process is really important and we need your help to make sure we are all on the same page. If you see anything highlighted in yellow - please pay special attention. Remember, we will not begin production until your proof is approved. We will remind you with phone calls and emails to keep your order on schedule.
With an endless selection of styles, color and sizes making sure your order has the correct quantity and sizes requires a triple check before embellishment. We get an early start each day sorting and organizing orders; we count orders twice before releasing them to "ready to go" status.
Screen Management and Imaging is the foundation for quality printing. Careful review of film positives before screens are burned is another opportunity to check our work.
Before we embroider your logo we double check that thread colors in your design are programmed and properly coordinated to each element.
Making sure the print will be centered and colors are accurately registered requires attention to detail and adherence to standards in equipment operation.
Once the garment is embroidered; it's off to finishing. This is another checkpoint for quality, inventory count and where trimming, folding and steaming take place.
After the garment is printed a quality check takes place. Double checking image color, print location and quality. Our 3rd inventory count is made here.
All boxed and ready to go. Just a last check to make sure the weights are adding up to what they should be and double check if addresses need special attention.
Last but not least. Delivery On Time.